THE PROMISE AND CHALLENGES OF PROVIDING HEALTH LITERATE VIRTUAL HEALTH SERVICES He then introduced the first moderator of the day, Olayinka Shiyanbola, associate professor at the University of Wisconsin-Madison School of Pharmacy. To begin the webinar, Lawrence Smith, executive vice president and physician in chief at Northwell Health and dean of the Donald and Barbara Zucker School of Medicine at Hofstra/Northwell, welcomed attendees. They should not be construed as reflecting any group consensus. Statements, recommendations, and opinions expressed are those of individual presenters and participants and are not necessarily endorsed or verified by the National Academies. The planning committee’s role was limited to planning the workshop, and the Proceedings of a Workshop-in Brief was prepared by the workshop rapporteurs as a factual summary of what occurred at the workshop. The following sections of the Proceedings of a Workshop-in Brief present summaries of each of the workshop’s three presentations and the panel discussion that followed them.

The workshop examined the experiences that individuals with low health literacy have with using virtual or telehealth services best practices for ensuring that individuals with low health literacy are able to obtain, process, understand, and act upon health information and services provided virtually or through telehealth and health system and provider strategies for ensuring the delivery of health literate virtual health services that benefit patients and practitioners alike. To explore the challenges that virtual or telehealth services may pose to those with low health literacy, as well as the opportunities for increasing access to care, the National Academies of Sciences, Engineering, and Medicine’s Roundtable on Health Literacy held a virtual public workshop on September 23, 2021.

While this change may have important benefits to patients, such as increasing access to care, it may also pose challenges for those with low health literacy. The COVID-19 pandemic led to a dramatic increase in health services being conducted by telephone or video. Providing Health Literate Virtual Health Services Proceedings of a Workshop-in Brief

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